Contextual Customer Insights

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21 Customer Communication Tools For Positive Interactions [2023]

21 Customer Communication Tools For Positive Interactions [2023]

It takes a lot to keep a business in good shape. And one key aspect of this is happy customers. Along with excelling at your primary services/products, the type of support and interactions you offer to the customers significantly impact their experience. From resolving major customer issues and small queries to understanding customers for delivering...
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60+ Popup Survey Questions to Ask Your Visitors & Customers (2023)

60+ Popup Survey Questions to Ask Your Visitors & Customers (2023)

So you’re here to know what to ask your customers in the form of pop-up survey questions. But what good is a list if you don’t know when to ask such questions during a customer’s journey with you? Here you’ll find questions based on different touchpoints across the customer journey and the interaction type between...
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24 Best Customer Experience Management Software & Tools in 2023

24 Best Customer Experience Management Software & Tools in 2023

A positive and memorable customer experience has a huge impact on whether your customers will keep using your service in the long term or move onto your competitors.  Such customer experience encompasses a wide range of factors, from customer service interactions to personalization and user journey optimization. According to Gartner’s customer experience study, two-thirds of...
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30 Best Website Feedback Tools for 2023

30 Best Website Feedback Tools for 2023

There’s no debate that website feedback tools are necessary to ensure that your website is designed for the visitors and customers. These tools help to map customer behavior, purchase intent, and motivation to improve conversions. The problem is which website feedback software would suit your needs. Plenty of them are there in the market with...
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